It all started with Airbnb’s fees — the ones we, as guests, have to pay. I assumed those fees were there to improve their service and support. Unfortunately, I was wrong.First issue: The key to one of my accommodations was “lost,” and we couldn’t get any help from Airbnb. We were literally stuck inside the property until the cleaners arrived — luckily, they let us out.Second issue: Another host failed to send me the check-in instructions. I had to wait over four hours in the rain while Airbnb kept telling me to “wait another hour.” I eventually reached the host via WhatsApp, only to find out they had a family emergency.Third issue: I booked a place 12 months in advance, only to later find out that the host had rebooked it to someone else. Airbnb said they couldn’t help because their policies wouldn’t allow them to contact anyone else, only the person in the account but that person asked Airbnb to close that account 🤯 It took two stressful weeks to get a resolution, and I ended up having to book a new place at a much higher price.And now, it’s happening again. My host just cancelled my reservation for August 2026, claiming it’s too far in advance and “anything can happen.” Airbnb’s response? They told me to “go with the flow” because the host might have their reasons.I’ve had several issues with Airbnb’s customer service over the years. Their representatives always say things like “We have your back” or “Rest assured, we’ll help you,” but the reality is far from that — it’s extremely stressful every single time.Everything seems fine with Airbnb when things go smoothly, but the moment something goes wrong, it turns into an absolute nightmare.They issue small value coupons thinking that's enough, no it's not, compared to what we have to pay you solely.
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