Recently went to Italy with my partner where we found the toilet to be constantly running (cistern did not seem to fill) as we planned to be out most of the stay and did not want someone entering the property where are valuables were without us being present we did not report the issue to the host as we could deal with the noise during the night. Planning to advise the host on getting home using the private comment section when reviewing. Before landing back in the UK we received a demand for reimbursement of plumbing work. The issue was already present and in fact the plumbing system was behind a tiled wall making it near impossible for me to access or damage in anyway. AirB&B have come back and said that we are liable without proper explanation of how this decision has been made or any real evidence. I will be looking to take this further and likely won’t be using the app again for future bookings. Awful
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