A 4.9 Host with over 225 Airbnb (and 9.8 on Vrbo with over 250) reviews of my freestanding vacation property, I confirmed a reservation at my chalet located in a recovering Disaster 7-Plus forested area struggling to provide frequent caretaking preps, offered the young engaged couple (she a PAWS supervisor) a free early arrival, said I would email in original formatting Directions and other docs if they provided their email address, and this triggered a series of digital moves from Airbnb that included a long winded threatening email followed by their -- incredibly -- denying both guests and me each other's phone numbers, dangerous and unacceptable given what communjicating THROUGH Airbnb Support is like!Meanwhile their actual services have deteriorated in that their messaging boxes and their calendar and rate adjuster programming are less functional and even buggier than ever.I'm into nearly a decade of providing this .com a stream of income -- tolerating their carousels of "Support" incompetents and their censoring algorithm that blocks the free exchange of information. They do not accept my need as a Host for a permanent record of correspondence with guests carried out in accordance with seasonal circumstances in formats that make communication easy and that do not expose me to people accessing private info then cancelling without penalty in 24 hours. I've raised rates on their platform 70% to make dealing with them even maybe worthwhile.
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