I’ve been a loyal and professional Airbnb host for years, always maintaining excellent guest satisfaction and clean apartments. Unfortunately, my recent experience with Airbnb Support — specifically with a senior escalation manager named Junel — was one of the worst I’ve ever had.Instead of addressing my concerns or reviewing the clear evidence I provided (including videos and guest timelines), he closed the case without resolving the issue or offering any explanation. My legitimate questions about Airbnb policy violations were ignored, and my funds were unfairly held.This is not the level of professionalism or fairness you expect from a company claiming to support hosts. Airbnb should take this case seriously and ensure that escalation managers actually listen, analyze evidence properly, and communicate transparently before making decisions.
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