I had always had good experiences with Airbnb until September 2025.I reserved this flat in Istanbul: airbnb rooms id: 1337508636119849120, you can check the flat's comments with this ID being pasted in airbnb url. I later saw that the listing already had negative reviews about blocked showers, humidity issues, and poor maintenance. On the very first day, one of the showers was already blocked. We didn’t complain because there was a second shower, and we tried to manage.After our stay, Airbnb charged us €92 without our agreement, claiming we lost a remote controller and blocked the shower. The payment was taken automatically, without any option to dispute it.As an EU resident, I know that this is not legal — a company cannot withdraw money for a contested claim without consent or evidence.I requested:- Proof that the remote was present before our arrival,- Proof that the shower was working before we checked in,- A review of the host’s previous complaints (which show similar issues),- And a refund of the unauthorized charge.I received no answer.Everything gets stuck in automated chatbots and email loops. I could not reach a real human at Airbnb.Given the lack of response, my lawyer has now sent a formal legal notice to Airbnb Ireland UC demanding:Refund of the €92,Removal of the negative internal note placed on my account,Proof of their decision process.If Airbnb does not respond, we will proceed with further legal action through the European Consumer Centre and DGCCRF.I never thought Airbnb would come to this point.Avoid — customer protection is basically nonexistent now.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.