Treated unfairly by Airbnb’s reimbursement processI recently stayed in an apartment in Wrocław booked through Airbnb. The apartment itself was nice, check-in went smoothly, and everything worked fine. It had the usual small signs of use — a few scratches and marks — but nothing major.About a week after I checked out, I received a reimbursement claim for around €60 for “overflow damage” that I supposedly caused. The only “evidence” provided was a single photo of a sink (attached here), which to me didn’t show any clear damage or overflow. I had no idea what the issue even was, and the claim came a full week after I had left the property.I declined the request because:I didn’t cause any damage.The claim came much later, so anything could have happened after my departure.The host had left me a very positive review.After that, Airbnb’s reimbursement team contacted me for my side of the story, which I explained in detail. A few days later, I received a message saying they decided it was my fault and that I had to pay €47 (a different amount than the original claim, for reasons never explained).Their follow-up emails felt repetitive and impersonal — I had the impression that my explanation wasn’t really considered. They eventually told me they would charge my Airbnb account and make an internal note about my “behavior.”I’ve always taken great care of the apartments I stay in, and this experience made me feel disrespected and unfairly treated. I understand mistakes can happen, but the process felt one-sided and dismissive.I used to trust Airbnb to handle such things fairly, but after this, I’ll be reconsidering whether to use them again.
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