On Aug 1, 2025, an Airbnb host attempted to break into my accommodation, made threats of physical assault, and extorted me. After I barely escaped, I discovered my rental car had been vandalized. I offered Airbnb video, photo, and written evidence documenting these crimes, yet they blatantly refused to connect me with their Trust & Safety team and repeatedly routed me to general customer service, where representatives continuously referred to the crimes as “an inconvenience.” Under duress, Airbnb directed me to book an emergency stay to escape the dangerous host and promised reimbursement for both the emergency stay and transportation costs. Despite providing a screenshot of that promise, they broke this promise and instead told me to use their Resolution Center without clear guidance. That system is designed for hosts to request reimbursement, not guests. Furthermore, Airbnb DELETED THE EVIDENCE of our conversations, however I still have screenshots.Most troubling, Airbnb continues to allow this host to operate, putting other guests at serious risk. The host was even allowed to leave me a retaliatory review with false, baseless accusations, damaging my spotless 12-year history on Airbnb with over 40 trips, all previously 100% positive.I have made complaints to the BBB, but Airbnb is still refusing to acknowlegde their failure to handle this properly, refuses to reimburse me for what they had promised me, or to even ban the host.I have spent over $100,000 with Airbnb since my first booking 12 years ago, but will NEVER trust them again. I literally would rather sleep in my car or on the street than rent from Airbnb ever again.
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