We had some bad things happen at one of our Airbnb stays. Multiple policy’s were broken, from staff entering the property after asked not to and staff having a shared room which was not in the listing. The Airbnb support was as bad as it gets. They do not care about the users and will fully side with the host. You will spend hours on Airbnb support with them bring completely useless and have none of your points listened too, just going round in circles. Good luck getting any compensation or sympathy even if you had the worst stay of your life. Pretty sure you’re talking to a mindless bot but I guess that’s what Airbnb support is.
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