I received a text message from AirBNB confirming a booking....a booking that I had not made. I immediately went into the App and cancelled. I then contacted customer services to understand what had happened. They just said that a booking had been made and tough. I asked them to investigate how this had happened but they refused. £127.47 charged to me for nothing. The random host gets paid for a booking that lasted 2 minutes. An unauthorised transaction...or 'glitch' should be looked into, and I should not be charged. No more business from me.
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