We had a booking for a week in Venice, Italy. Although the apartment was quoted as a 5 star the place was unfit to stay in. We reported the problem and got a total refund but got no help with finding another accommodation. We were given a vague explanation about AirBnB having a global issue and that they could not do anything for us. We were left on our own, late in the evening, walking around the city in the rain with our luggage to find an hotel that could take us in.
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