Airbnb's platform continues to show properties/rentals available when searching, but when trying to book, they all of a sudden become "unavailable." Airbnb customer service failed to address this issue completely, stating it would take several days to look into this matter, which doesn't help a person who is trying to book right now. They were unable to help with this booking issue, then tried to blame it on verifying my identification, which was verified when I created my Airbnb account. The customer service representative told me it was because I didn't verify my ID correctly...hmmm, very convenient to always blame the customer/user for their platform issues.
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