Last week we booked a house in Hua Hin, Thailand, for 25,000 THB for 4 nights. What we found on arrival was an absolute disaster.Right next to our rented house there was an active construction site — workers hammering metal roofing, cutting materials, and making unbearable noise well past 6 PM. Inside, the house was filthy: dirty sofas, stained walls, dust everywhere, and layers of grime inside the bathroom fans.Even worse, there were two wasp nests right next to the pool, with wasps constantly flying around. I’m allergic to wasp stings, so we couldn’t even sit outside safely.We documented everything with photos and videos and reported it to Airbnb support within the first hour after arrival.Their response? They offered to refund only half of the amount!That’s completely unacceptable — why should we lose half of our money for something that was clearly not our fault?AirCover is a joke. It doesn’t protect guests — it protects dishonest hosts.We’ve since contacted our lawyers and will pursue this legally, for the principle — so others don’t end up having their vacation (in our case, our honeymoon!) turned into a nightmare.
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