Horrible experience with a recent host, and I tried to email AirBnB with a formal complaint. Except that complaint returned to me as undeliverable, and for the severity of this issue, I really need to put this in proper writing. Definitely not talking to tech support or chat bots about this, and if AirBnB cannot even be bothered to provide a valid support email, then I don’t think I can be bothered to give AirBnB any more of my business in the future.
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