I recently stayed at an Airbnb property where, on the very first day, a corner cabinet door came off its hinges the moment I opened it. There was no misuse — the hinge screw holes were worn and unable to hold the screws. In other words, ordinary wear & tear.The host filed a $250 claim against me. I explained it wasn’t damage I caused. Airbnb then “investigated” but never shared what they found. Even after I provided witness statements confirming I didn’t mishandle the cabinet, Airbnb sided with the host and held me liable.What frustrates me most is the lack of transparency and fairness. Massachusetts law says tenants cannot be charged for normal wear & tear, and even Airbnb’s own Host Guarantee excludes it. Yet I was still billed.This isn’t just about $250. It’s about following the law, being transparent! Guests deserve protection, not hidden investigations that always side with hosts. @MA_AGO
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