Unsuitable unsafe & hazards arrived at our holiday cottage on the 20th September2025 at the harbour cottage in Ramsgate for a 7 day stay. Property totally unsuitable so contacted Airbnb straight away, apart generated messages had no reply for the first 3 days after which the communication was very poor. Time zones very poor. Also tried to contact me at 02:50 a.m. offered 30% for 5 days which is totally unacceptable as I stay is for seven, properties offered are totally unsuitable. Whole customer service is absolutely appalling and unsympathetic to our needs. Totally disappointed with Airbnb. Would never recommend anybody going through them unless you really want to be living any nightmare. Totally unprofessional can't express how unset our party has been with experience
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