I had a terrible experience with customer service, and with the guy who was renting his small apartment. I needed to go out of town to stay in an apartment for a week, and decided to go for one of the houses. The process was like always, but the guy who was renting started to back up, and disappear. He didn’t respond to phone calls and messages. I tried to contact the customer service to understand what I have to do, but the answer took so long. Please, take more people into your support stuff or do something with the speed, because the situation was bad, and I was sitting there for hours not knowing which step to take next…
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