Absolutely terrible customer service for a loyal customer and host:I have been using Airbnb for 10 years and had a nasty host who wrote a made up review about me and spent hours trying for them to remove it. I had all these re assurances that they were working on removing it and a lot of lies in the end because they never really intended to remove it. What I can say is that as a company they have gotten bigger and bigger and this time charged me 200£ for a week's holiday service charges for no support whatsoever. Bad customer service and cannot recommend them neither for holidays or for hosting. Saying you will help somebody and actually helping someone are two different things. Definitely a one star for the customer service and help but this time an honest review not the made up one that I was served.
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