Rented a place with WiFi to work remotely. Got there and there is no WiFi.Airbnb was going to refund my stay and made me book elsewhere. Their message:I can see that you've successfully booked the reservation using the coupon. Once again I'm truly apologetic for the inconvenience that you've had to go through. I also understand the hassle that it must feel for you to reach out to us for the refund on the day of your early check-out (September 27, 2025). In order to help you to prevent explaining the situation all over again, I am adding clear and strong notes to our case which will help the next ambassador being assigned your next case. Please find the case ID attached below.A73544744As ensured earlier, you will be provided with the refund of 30% for the impacted nights due to the issue with the critical amenity of Wi-Fi, along with the full refund for the unspent nights.I hope that the inconvenience you encountered today will not be a reflection of the service I have provided you. I sincerely hope the way I handled your case assured you that we take it seriously.Please let me know if there's anything else in the meanwhile; otherewise, I'll go ahead and close out this case for the time being.Now I have another reservation made. This is the message I receive:I can sense your urgency right now. I appreciate you being so calm throughout this situation, I will make sure I help you to the best of my capabilities.Being said the refund is at Host discretion if the issue would have not been resolved I would definitely provide you the refund. But as the Host was able to get the issue fixed the refund is on the Host.So now I have two bookings and one is not refunded by Airbnb even though they said they would.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.