I am a host Years ago airbnb were pretty good at resolving problems but nowadays they have very inexperienced staff who are completely uselessI had guests burning carpet in a small bedroom i gave a receipt of payment and a price for replacement They said they would pay for half because only part of the carpet was damaged I told them it was not possible to replace part of the carpet ... it would be like replacing half a painting I had several properties on airbnb Now i only have one
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