I had an unauthorized charge from Airbnb on my credit card that I did not make. When I reported it, Airbnb’s “investigation” came back with no real explanation, just an assumption that it must have been a family or friend using my card. They refused to provide any evidence (account details, booking info, IP address, etc.) and refused to refund the charge.This puts the burden on victims instead of taking responsibility as a platform. If Airbnb cannot safeguard my payment information or handle fraud seriously, it raises serious concerns about using this service safely.I’ve now had to escalate to my bank and consumer protection agencies. Extremely disappointed with how Airbnb handles unauthorized charges — be careful when storing your payment details here.
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