Booked accommodation for 8 of us to stay near an event we had tickets for over 6 months in advance. About 7 weeks before the booking, out of the blue, got a message to say that the booking had been cancelled. Airbnb offered 3 alternatives - 2 were for 6 people, 1 was for five and all were over 40 miles from the original booking.....so basically inappropriate. The only places available near the event were more than £900 more than we had already paid!!! Airbnb offered me a £26 discount as a good will gesture!!!So the booking was cancelled but Airbnb would only refund in gift vouchers. I don't want to book anything with them again. The customer service is awful. But they've basically got me over a barrel! I either book again or lose all my money. Ended up having to pay again for different accommodation through a different service and wasted hours of my life trying to get my money back from Airbnb to pay for it, to no avail!!! So in effect the weekend cost me twice as much as budgeted for!
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