This is by far the WORST company that I have ever had the displeasure of dealing with. After my trip someone fraudulently obtained my debit card number and booked a stay with my card. Airbnb took only 1 hour to review the case and then closed it stating that a friend or family member (or someone who stole my card) must have placed the reservation. When I asked them to give me the thieves name who made the reservation with MY CARD they refused for privacy issues. So instead of PROTECTING an honest customer, they are protecting a criminal who is enjoying a stay in one of Airbnbs locations on my dime. I have opened an investigation with my BANK who WILL get my money back after the do a THOROUGH investigation. My suggestion to you, go somewhere else to book your stay. These people are outsourced to another country all together, and they could care LESS about helping you.
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