I’m sharing this because after 9 days I’m still not getting any real help from @airbnb.My daughters and I moved into an apartment in Barcelona for a 3-month stay. A week later, in the middle of the night, a woman (and possibly others) repeatedly rang the intercom, got into the building, and tried to reach our door. We ended up locked in the only room with a key until the police arrived.Since that night, one daughter has been too stressed to return. I had to take both girls back home temporarily, and I’m now staying in a hotel while also paying rent for a place we don’t feel safe in.I’ve even offered to pay for 2 weeks if they’ll just cut my contract short — but there’s been no response. The “Safety Team” keeps sending template replies saying the case manager is away. The only option they’ve mentioned is a standard cancellation, meaning I’d still pay for more than 1.5 months despite only sleeping there for a week.I’ve been a loyal Airbnb host for 15 years with a 4.6⭐ rating, always prioritising my guests’ safety and comfort. As a guest, I feel completely abandoned. No one has addressed the host’s failure to disclose ongoing issues in the building, or the serious impact this has had on my family.Please, @airbnb, handle safety incidents with urgency and fairness. Guests deserve better.
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