I recently had a very disappointing experience with Airbnb. During my stay, water leaked directly from the bathroom light fixture for four days in a windowless bathroom, creating a clear risk of fire and electrocution. Despite providing evidence and reporting this immediately, Airbnb treated it as a minor “amenity issue” and offered me just €75 in compensation.Even more troubling, the host pressured me to remove my review in exchange for a refund. I refused, because I wanted to respect Airbnb’s rules and trust their process. Unfortunately, this left me worse off — Airbnb closed my case without taking the safety risk or the host’s misconduct seriously.This experience has completely undermined my trust in Airbnb’s promise to “have guests’ backs.” If safety hazards and review manipulation are brushed aside in this way, it is hard to see how guests can feel protected by the platform.
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