Booked an Airbnb for £1,577 (2 nights, 6 bedrooms, 4 bathrooms). Reality: no hot water for hours, one bathroom unusable all day, tradesmen drilling inside for 5+ hours — with multiple babies in the house.Airbnb’s “Guest Refund Policy” promises protection if essential amenities fail or if the property isn’t as described. All applied, yet they dismissed it as “no violation” and offered a token $200. Only by going through my credit card company did I claw the money back.Airbnb does not protect guests. Their policies mean nothing in practice. Book with extreme caution — you’re on your own if things go wrong.
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