I had to contact Airbnb as my recent trip did not meet my expectations on may levels - the host's problem I may add. Airbnb handled my concerns with extreme empathy, kept me updated and even called me. My issue was resolved within 36 hours of me first raising the issue. I found this style of customer care to be outstanding. Thank you, especially Minhaj & May (Case manager) for really helping me to go from unhappy (due to my trip) to happy. ☺.
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