I booked a long-term stay via Airbnb, expecting a livable, peaceful space as described. What I got was unbearable: nonstop noise in the shared living room, loud TV and music until 3AM and from 8AM again. There was no mention of this situation in the listing when I booked. After my complaint, the listing was quietly edited to include “noise potential,” which was not visible in my booking view – clear manipulation. Airbnb support has been a nightmare: I provided video proof, screenshots, and detailed explanations – yet I was asked the same questions over and over, forced to repeat myself, and pushed to cancel my own booking without any written guarantee of a refund. I refused to be tricked into giving up my rights. On top of that, I couldn’t even access the apartment for the first 3 days due to severe flooding and a cyclone – roads were closed, Ubers canceled. I was forced to find emergency accommodation. Airbnb showed no understanding. I am exhausted, financially at risk, and emotionally drained. I am still waiting for justice and a refund. No guest should go through this. Airbnb has failed to take responsibility – and the way they treat guests is shameful.1. Unannounced and severe noise disturbance:The listing described the accommodation as peaceful. It explicitly stated “No Parties,” and there was no warning about increased noise levels or it being a “student accommodation.”In reality, a roughly 50-year-old flatmate was constantly present in the shared living area, playing loud TV and music for hours — often until 3:00 AM, and starting again around 8:00 AM. Sleep was impossible.This situation was not disclosed in the original listing and only added later (“Noise Potential”) — which I can clearly prove with timestamped screenshots.2. Airbnb’s massive failure and contradictory handling:I reached out to Airbnb support multiple times and submitted substantial evidence (including a video recording of the noise, screenshots, and a full written timeline).Despite that, I was repeatedly ignored, pressured, and not given any clear confirmation. They advised me to cancel the booking myself — without any written assurance of a refund. This is unacceptable, especially since I am clearly entitled to a refund due to the defects in service.3. Natural disaster – property was inaccessible for 3 days:For the first three days of my booking, I was unable to even access the property. A cyclone and heavy flooding hit the area. Roads were officially declared impassable, and my Uber driver could not get through.I had to book an emergency accommodation, which I can prove via receipts, news articles, and Uber logs.This makes it clear that I paid for a service that could not be used, through no fault of my own.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.