airbnb.com

1.4
1.4 Based on 418 reviews

Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable....

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Petula F.
Airbnb lost its soul

I’ve used airbnb for many years as a guest in different countries. I was also a host for a few years. Mostly it’s been great, good opportuniites to stay cheaper than hotels and in areas less touristic. Also getting to know people I’d never met otherwhise. A few problems has occured but I can handle that.Recently I’ve had a few issues with bookings and with login and contacted the support team. It’s not been easy and it’s taken a long time to resolve, with messages and phone calls, sometimes confusing what the issue actually is, to some call center in perhaps Bangla Desh or somewhere around there. They’re doing their best I suppose. I just feel airbnb and the idea of what airbnb were standing up for is really unfortunately lost. I do still book rooms through airbnb anyway, because I can usually find cheap places and occationally have valuable encounters with hosts…

3
Date of experience: Mar 23, 2025

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Business Details

  • Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.

  • language https://www.airbnb.com

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