I had an absolutely terrible experience with this listing - (Castle Terrace, Entire home in Arraiolos, Portugal, Hosted by João.) The host was extremely rude, arrogant, and harassing, sending me inappropriate messages that were completely unacceptable. To make matters worse, after my stay, they left a revenge review full of false claims.I reached out to Airbnb customer support (Confirmation Code: HMDQ9DDNBR) expecting them to uphold their policies against harassment, but they did absolutely nothing to help. Despite clear evidence of the host’s behavior, Airbnb refused to remove the unfair review or take action against the host.This experience has shown me that Airbnb does not protect guests from abusive hosts and allows unfair, retaliatory reviews to remain on profiles. If you value your peace of mind and safety, AVOID THIS LISTING AND THINK TWICE BEFORE TRUSTING AIRBNB SUPPORT.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.