Beware!! Don’t use Airbnb. They recently cancelled my Paris accommodation for four nights for my family of five without any notice or detail. I had to contact Airbnb to determine the issue to which they stated there were safety concerns with my planned accommodation!!! This information took over three times contacting the company. The customer service centre seems to be based out of India as the communication both written and oral was very poor and difficult to understand. No resolution has been offered to date. I now have no accommodation for my trip coming up which is difficult to find for a party my size. There are now less places available and prices have shot up. From my experience I have learned there is a lack of security and safety standards for guests . My cancellation was as a result of a prior guests experience unfortunately. I will never stay at Airbnb after this scary experience. You cannot rely on them to assist you.
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