airbnb.com

1.4
1.4 Based on 418 reviews

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_Hougo_99
Our host cancelled our reservation as…

Our host cancelled our reservation as we were flying out to cancun.Needsless to say that we were not impressed.The owner is named ceasar and has a place listed on airbnbBeautiful beachfrontpenthouse with amazingviewsEntire rental unit in Cancún, Mexico4 guests . 1 bedroom . 2 beds .1bath3.64 . 11 reviewsHosted by Cesar3 years hosting5-min walk to the beachThis home is by Playa del Niño.Dive right inThis is one of the few places in the area with apool.Self check-inAvoid it at all costs.This is the second time that he has left a couple without accommodation or even informing you about the situation.Please do not judge Airbnb for the dishonest and scummy host.On a positive note April with Airbnb went out of her way to make sure that we had alternatives to the rental property and was instrumental in obtaining a credit voucher for the alternative rental property and the difference in price will be refunded to us as per their refund guidelines.Thank you again April for your help with this matter.Thank you. Don and Sheri Thompson

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Date of experience: Mar 16, 2025

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  • Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.

  • language https://www.airbnb.com

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