I want to share the worst experience I’ve ever had with Airbnb. Renting an Airbnb in Brazil turned out to be my biggest mistake.Being human, I offered shelter to a friend at 4 AM, someone who was not included in my booking. My host, who constantly monitors his camera, saw this and took issue with it. The very next day, without even giving us 12 hours to pack, we were told to leave immediately for violating the policy of having a fourth guest not listed in the contract.To make matters worse, the refund we received was only 30% of the total amount, despite the host previously stating it would be 50%. And Airbnb, acting as an intermediary, did nothing to help. Even squatters are given 48 hours to find accommodation, yet as paying guests, we were treated like criminals and thrown out onto the street.Simply put, Airbnb has the worst customer service imaginable, and I regret ever using their platform.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.