I would give them zero if it were an option. Although you book via Airbnb therefore your contract is with them, they hold no responsibility for false advertising, they do not provide a refund and confuse you in a web of multiple conflicting communication to make you give up. I recommend booking.com or Agoda.com for a professional service. Greed is driving Airbnb. And do complain to your credit card companies and small claims court as it’s the only way Airbnb will start to care.
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