Terrible experience with Airbnb. Avoid like the plague. I made a reservation , reservation got cancelled , account got suspended due to ‘suspicious activities’ because I made partial payment with a giftcard and covered the balance with my credit card. Now after cancelling my reservation, they are refusing to refund me the money paid for this reservation. To add salt to injury, the team that suspended my account, you can’t even reach them by phone, you have to chat via email. This whole ordeal is agonising painful. I’m so frustrated right about now
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