This is as unbelievable as it is illegal and unnecessary. As a large corporation the childish petulance is astounding. Above all else from the below do not allow AirBNB to conduct any dispute by telephone, this is their preference for a reason! Any problems with them you need to have the information in black and white and all the chats captured. They insist on calling, every email is just a reference to a chat you have to log into, there is never any information provided out with their own system. There is actually terms in their emails warning not to divulge the information! They must believe they are above the law, maybe they are in some locations but not the UK!AirBNBs host listed a room, I booked the room, then realised they had a better room so cancelled the first and rebooked the 2nd immediately.Turns out neither room was actually available and the host offered a 3rd room at an inferior spec and wouldn’t cancel the original.AirBNB would only refund to credit, meaning I would need to use their service instead of an actual refund fully supported by UK law and VISA chargeback!This credit according to AirBNB cannot then be sent to my bank as they do not have that capability. Think about that for a second, they can use those funds to pay another unrelated host and their own commission but not give back to the original payee? And they expect people to believe this!After 3 days of getting absolutely nowhere with AirBNB I filed a PayPal dispute, they refused to answer that as well, informing me I should only contact them! the arrogance was unbelievable. This went on for 3 days, air BNB saying only contact them whilst making it impossible to do that by closing the chats I had been using (luckily I had been screen recording so had proof).Then when I informed them I have no intention of conversing direct as I need PayPal to record this they closed my account literally 2 minutes later, it was more like 90 seconds and gave me no way to retrieve my funds that were with AirBNB as AirBNB creditPeople imagine large corporations don’t/aren’t allowed to lie, airBNB are behaving illegally. OK, I used Paypal and to be fair PayPal investigated and refunded me (1 month later). If I had just paid direct using VISA then a VISA chargeback would have been successful as well. Any other payment method? Good luck? This activity was absolutely 100% illegal. Unarguable. They locked me out of my own money and closed my account. No contact details no login details, absolutely nothing other than chargeback.After I escalated with PayPal from dispute to claim I actually imagined that AirBNB knew they were wrong and would just accept it (since they would not respond to the dispute), they didn’t, they took my funds kept them with AirBNB as AirBNB credit, locked me out of that account so no access to those funds, didn’t respond to me or the PayPal dispute but then had the nerve to contest the PayPal claim! (I don’t have access to the info the provided but clearly it wasn’t sufficient!AIRBNB I’M MORE THAN HAPPY FOR YOU TO CONTACT ME REGARDING THIS ASTONISHING AND CLEARLY ILLEGAL BEHAVIOUR!
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.