Airbnb has been disappointing. The service is no longer safe for guests, especially when traveling with children. Recently, we had a very unpleasant experience: after checking out, the hosts falsely accused us of damaging property that we didn’t even touch and demanded money. We reached out to customer support, but they simply sided with the hosts, ignoring our explanation. It feels like guest protection on Airbnb is practically nonexistent — any host can make baseless claims, and you’re left with either paying or having your reputation harmed. Additionally, finding accommodation suitable for a family with a young child and a school-age kid is already difficult — the filters don’t work well, and the actual conditions often don’t match the description. Hidden fees also make bookings more expensive. In the end, we were left with a bad experience and are no longer sure if we want to use this service again.
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