I am writing as an airbnb host of a very successful self catering holiday let. I have a near perfect record, all 5 stars from 350 reviews with one 4 star. My place is booked year round so I earn airbnn approx £5,000 a year in host and guest commission. A couple of months ago I had a Christmas booking for 2025. I cancelled it. I am not in the habit of cancelling guests. This is my first in 4 years. But I gave them 10 months notice so they had plenty of time to find something else. As a result of this I've paid 10% penalty of the cost of the booking, I've lost my superhost status and I've been made less visible in searches. I complained to airbnb about this and was informed this is their policy. There is no flexibility to allow for the fact that I have an excellent record or that I gave the guests 10 months notice. I am disgusted by my treatment.
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