Airbnb deceives its customers. The user interface and usability on the mobile app are lacking. It's easy to accidentally press the wrong button, resulting in an unintended booking. One feature, apparently, is that when you search for an accommodation and send a booking request, the property later reappears in the search results. Now, the same property shows as unavailable for the dates you're looking for. Naturally, you think the host has later marked the property as unavailable. However, it's actually Airbnb that continues to suggest this property to the user.I personally experienced this when I thought the property was unavailable and began searching for an alternative, which I found and booked. Almost simultaneously, the host of the first property confirmed the booking, and suddenly, I had two accommodations booked. It was impossible to explain this situation to customer support."The accessibility of the support is very poor. Firstly, the people only speak broken German or English, whichever it may be. Reliable callbacks are offered, but they do not happen. What makes me suspicious is that on the answering machine, it is mentioned that I will be contacted by a member of Airbnb. It should be correct to say that employees are being mentioned, not members—what’s the deal with that?"It's sad that such a large company uses these methods to improve quarterly results and present itself better to investors."The support is almost impossible to reach, the staff doesn't speak the language, and they don't follow through with their promise to call back after they’ve looked into the issue. In the future, I will only use Airbnb for emergencies. If possible, I’ll book directly with the provider, as that’s an option if you know how."
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