I recently discovered unauthorized charges were withdrawn from my account in regards to a recent stay at one of my properties. The guest has already received all of their money back, but I had the absolute unpleasure of working with Luna with Airbnb who has repeatedly messaged me regarding the issues with my home, sending threatening and rude messages. After I asked her not to message me, she continued to send messages. One being 9:45PM. When I asked her not to send messages after 9PM, she sent the next one at 1:30AM. Then, because I got angry with her, now she is retaliating by taking $370 dollars from my account! This is THEFT! When I call, no one will talk to me, call me, resolve this ... NOTHING. Now, they are just going to steal money from my account after this issues was ALREADY PAID OUT! They have taken over $3,000 from my account in the last 3 months!! How is this legal?? This is not the level of professionalism or transparency I expect from a global company. I am requesting a full investigation into the unauthorized charges and a formal explanation of the billing practices. I also urge Airbnb to improve their customer support and communication processes. I'm a "SuperHost" ... do you value us or not? Stop stealing from your customers!!
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