I am a superhost on Airbnb. Last year on a new property I listed I received an early review of a 3 from a guest who retaliated to my requests that they keep the after hours noise down for fellow residents in the building (it’s a no-party unit so no excuse). Part of the review stated a “dirty stairwell with excessive dust” for the communal stairs and gave a 2 for cleaning! I’ve been a host for 8 years and my places are spotless. Airbnb ignored my protest and request to remove the review. ALL SUBSEQUENT REVIEWS ON THIS APARTMENT HAVE SCORED ME A 5* rating so I was absolutely horrified to be told last week by Airbnb that my listing will be REMOVED on May 2nd because I got a 3* review last year 😳 😱I immediately appealed and took screenshots of all the subsequent excellent reviews. To no avail. I’ve been advised they will “uphold” their decision and remove my listing. I have 42 guests who have booked with me between now and September - I now have to create a new listing on booking.com and try to get the guests to trust me and move across. I still have the property and still have the ability to host … it’s ridiculous!If you are a guest reading this DONT BOOK ON THIS PLATFORM. As hosts we are at the mercy of the irrational and unprofessional policies of Airbnb that change every time you speak to a new robot or automated system. I have no faith left and am moving everything over to VRBO and booking.com. It’s not always us hosts that let you down …
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