Staff is impersonating management, directly lying and wasting my time. Had a small issue but this will reported to the authorities as it is anarchy ,see the screenshot. I spent circa 1.5 hours on calls with them, Indian call centre, when they failed their promises - no email sent as promised on call, impersonates manager when asked for one , get this, when I complained on the thread and said I recorded them lying ( note they record all calls so it is legal) within 13min decides to close the conversation For legal purposes the agent impersinated a supervisor and agreed to provide email regarding the nearly 40min callthis is for timestamping and legal purposesplease note will be raising this as a formal complaint and as such , direct lies and impersonation of senior staff will be accounted for. I take this matter seriouslyBest RegardsTomas MeilusMessage from Airbnb SupportAirbnb Support14:50Hi Tomas,This is Nina from Airbnb. We noticed you have another open case thread with us. To avoid confusion, we'll close this thread and support you on the other.------------------------------AIRBNB if Compliance Team is reading this , your customer service is going to the dogs, Indian Call Centre and zero customer service is gonna do some severe damage.
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