Awful company. The host of the place I booked for my 30th birthday cancelled 3 weeks after accepting as they wanted more money (we had booked 2 days over the May bank holiday weekend originally but she comes back as says she needs to offer it to people who can stay over the full 3 days). This is 3 weeks after confirming our booking and we had prepared everything for our trip. The host told Air B & B that they couldn't have us stay because the property was under maintenance but we have a message from the host which clearly states she needs a booking over the full 3 days and not 2. We rang Air B&B and spent over an hour trying to raise a complaint to be put on hold over and over again, as they hoped we would hang up. We eventually managed to speak to a 'manager' who said the call was recorded for training and monitoring purposes. When we responded saying we are also recording the call, they quickly hung up the phone as they know they weren't complying with the correct complaint process. We then requested a full refund for the trip, but were instead given air b and b credits with a petty £32 compensation which doesn't even cover the train tickets my friends bought to get to the house. We have never dealt with such an unprofessional company in our entire lives and will never use this company ever again. And now we have less than 2 months left to try and organise a 30th birthday for 16 people which has caused a huge amount of time and distress. DO NOT USE AIR B&B if we had read the reviews before we would have ran a mile!
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