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Traumatizing, Discriminatory Experience & Zero Accountability from Airbnb

I’m sharing this in the hope that no one else has to go through what I experienced. I was forcibly removed from this property based on false and discriminatory accusations made by the host and building manager. The manager called the police, who conducted a public stop-and-search. Despite the humiliation and anxiety this caused, I cooperated fully. The police found no drugs, no rule-breaking, and confirmed there was no evidence of any wrongdoing.I followed all the house rules. Yet I was publicly accused, humiliated, and evicted. What’s worse is that I was the only guest targeted—despite the smell of cannabis throughout the property and other white, elderly guests staying at the same time. They were never questioned. I was singled out, and I firmly believe this was because I am a young Black woman. The treatment I received was discriminatory, dehumanizing, and completely unjust.To make matters worse, Airbnb canceled my reservation shortly after the police left—without ever contacting me for my side of the story. I was left without accommodation at short notice, no support, no rebooking help, and no offer of care or protection under their AirCover policy.I paid for 16 nights, stayed for only 9, and despite being entitled to a refund, I have not been refunded the remaining amount—over £1,000. Airbnb has yet to contact me directly or provide a full resolution, despite multiple attempts on my end and clear documentation proving I did nothing wrong.This has been a deeply traumatic experience. I trusted Airbnb to provide a safe, fair service and uphold its policies. Instead, I was met with silence, discrimination, and abandonment.I’m speaking up because this kind of mistreatment and lack of accountability should never happen—especially on a platform that claims to care about guest safety and inclusion.

Date of experience: Mar 28, 2025