Will not book with Airbnb again.Booked a property in France that once we arrived and reviewed was clearly a fraudulent listing as the photos on the listing certainly did not match the standard of the apartment. The apartment was awful. There were also photos used that were not even of the apartment. Raised a complaint that was dealt with dreadfully. Being in the UK everything was being returned when I was asleep. Asked for a manager to call me during acceptable UK hours and was ignored. I asked again to speak to a manager and eventually spoke with someone that kept banging on about policy and how the most refund I could be given was 30% which was completely unacceptable given the atrocious condition of the apartment in which we stayed. Had to fight to get 50% and was made to feel like they were doing me a favour. Accepted this as did not have the energy to keep being ignored, to not be taken seriously and to keep fighting. Watch out - there are obviously some very very good and honest hosts but there are some who just want to make money out of their properties but are not prepared to spend money on the upkeep or repairs needed to keep standards for guests high. And it looks like Airbnb don’t really want to do anything after the event, as first time bookers we didn’t know we should have raised these issues at the time to be moved somewhere else. I was concerned for the repercussions of issues during our visit if I had raised the issues at the time due to the host being very unhelpful.
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