We booked a place and AirBnB cancelled it stating safety concerns over the property.This was probably legitimate as property is no longer listed on their site.But AirBnB have not returned our money.All attempts to contact them result in promises to return our payment, but it never happens.The staff at their call centre acknowledge the issue but seem to lack the training and the power to resolve it.We have wasted many hours and lost over £500.AirBnB - if you care about your customers, please contact me and tell me how to resolve this.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.