Awful company, awful customer service!!!We booked an apartment, when we arrived half the things listed on the property on the Airbnb wasn't there or available. For example we booked an apartment with WiFi and a TV as we are traveling with a 3yr old and needed something for entertainment for him in the evening. When we called Airbnb about it they said they would contact the owners and email us their response. We waited all day with no response so we called Airbnb again only to be told that there was no record of our 1st call or complaints and to go back and take pictures of everything and upload it to the app and await a response. This simply isn't good enough. I will never use Airbnb again and will advise anyone else against it. Stick with legit booking providers like booking.com.
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