After four consecutive days of round the clock rain, my roof opened a crack and my basement flooded. With the weight of the downpour threatening to open the ceiling I decided to stay somewhere else while they were working to make the repairs. So I opened the Airbnb app on my mobile device and braced myself for the high prices and low availability that New Years Eve usually causes. I found a vacancy at the Carlisle apartments and requested reservation. Within three, maybe four minutes I received an answer from the Host, who identified herself as Leah. I couldn’t believe that it was open, nor could I believe the price. I thought there HAD to have been a 2 night minimum stay, but there wasn’t any. I confirmed and, once again Keah responded with the address, access code and, something that almost every front desk hotel agent forgets during checking; the WIFI credentials. The apartment was immaculately cleaned and meticulously appointed. We settled in and had a wonderful evening. I even cooked dinner. The night seemed to vanish and at nine the next morning I received a call from the roofing contractor informing me that the work would be finished at 11;00 AM. We hurriedly dressed, washed dishes and left. I found out later that we left in such a hurry that I forgot to leave Leah a note that I had used all of the dish detergent for evening and morning meals. She was most gracious and kind. During my matriculation to Dayton I stayed at 5-6 Airbnb properties and interacted with the respective hosts, each being a consummate professional. Yet, Leah stands head and shoulders above them all. I can even expand on that assessment. I’m a retired Certified Hospitality Sales Executive with 36 years of experience throughout the country. I’ve worked in Atlanta ,San Jose , San Francisco and in the RDU areas. I’ve trained several new sales managers and mentored many with experience. Leah’s customer centrism eclipses many of them. She makes it EASY to do business with her brand. Even when faux pas’ like the fish soap and the pot holder, my friend accidentally burned. Leah was a sincere pro! The AIRBNB organization brand is so fortunate to have an individual like Leah. Going forward, I’ll be recommending AIRBNB to my clients, visiting family members and others who are coming to Dayton on business strictly using Leah’s example as the benchmark for their expectations. I’m convince that if AIRBNB had the foresight to choose Leah, there must be other Hosts here that mirror her skill set and display, as she did, that know exactly what the word !HOSPITALITY’ means: A love for strangers’.
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