DO NOT PUT YOUR PROPERTY ON AIRBNB AS A HOSTWe had a completely different unauthorized person from the person who booked it turn up and enter our family home. They then tried to extort us threatening legal action if we didn’t transfer them personally a full refund personally (rather than use the platform as required) due to one second living area were not having curtains (which was clear in the photos and normal for the area) we then asked them to leave when we realized it was an imposter/fraud/extortion/scam and they refused demanding money. We had to call the London police. Airbnb were no help whatsoever and have simply refused to forward us the booking money leaving us hugely distressed while on our own family holiday and a significant financial loss and lost opportunity. The booking was non refundable and the property was as described and photos as per the condition. We had no complaints from prior guests. Despite this and the main fact they allowed a non vetted and unauthorized person enter our family home and threaten us then denied us our legal entitled booking fee is appalling. This scammer then left our home unlocked and in a mess and has potentially stolen items we need to audit when we arrive back from our holiday. We are now having to launch legal proceedings via the FCA and our lawyers along with the police. DO NOT UNDER ANY CIRCUMSTANCES USE AIRBNB TO LIST YOUR PRECIOUS HOME AND PLEASE USE AN ALTERNATIVE PLATFORM OR PROFESSIONAL AGENCY AIRBNB IS SIMPLY A SCAM AND SHOULD BE SHUTDOWN BY AUTHORITIES.
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