Do not use AIRBNB!!! Nor for bookings or as a host. Their only objective is to get money out of you and anything in between does not matter to them.I had a condo booked for 8 nights.In the middle of the stay, the guest wants to cancel. I tell them it's not possible due to my cancellation policy and then they contacted AirBNB who then just cancelled their booking without my consent. I was completely confused and tried to contact AirBNB to figure out what is happening. The guest then stays longer in the condo than the check-out date of the cancellation, telling me it's in accordance with the agreement they made with AirBNB. Again, i'm confused and try to contact AirBNB, but they are not reachable and do not answer my support messages.While they cancelled the booking, they removed the booking entirely from my booking calendar, so i started getting bookings while having guests in the room.I had to reject these and ask them to book again later. Luckily they were okay with that, but then AirBNB added the booking back into my calendar, so someone obviously was reading my messages but just didn't want to reply me. The result being that they were not able to book, because now the calendar was blocked until the end of the original stay.For me, i had guests living for free in my condo because of AirBNB support making that agreement with them without my consent and i lost a booking.The support is completely neglecting their responsibility and just gives me automated responses and telling me that i can just ask the guest for money myself.But the guest is long gone and will not pay me anything.AirBNB was the broker on this deal and took it upon themselfe to give out my condo for free and make sure i lost other bookings in high season here.I lost more than 600 USD in rental income because of this and no matter how i look at it, i can only see AirBNB being responsible.Yet, when i contact them, explain my case, they will ignore it all and just give me some automated responses.I can not stress this enough.DO NOT USE AIRBNB as a host, they have no interest in you and in case of mistakes, they will not be taking any responsibility.We are moving out of Airbnb to other booking platforms from January and i urge other hosts to do the same.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.