I booked two nights at a resort through AirBnb. Confirmed by the host apparently as I have the email to say they have approved the stay.This was for 30th and 31st December, New Years Eve. I turn up after biking most the day from north of Pai to near Chiang Mai and knock on the hosts door. A gentleman appears and asks if I have a booking. I show the email and he tells me they have nothing to do with Airbnb for years and no way of connecting with them to disconnect from their bookings system. So no way of the host cancelling my stay so I can get refunded and help from Airbnb for what to do next. I couldn't get hold of anyone from Airbnb, still now, 2 days since the failed check in! Their call center options don't work and their messages go unread, unreplied and then close due to inactivity!! I've got everything documented to show how many support tickets I've got open and closed. Recorded their call centres not making the call, not even allowing to retry the number!I was left to find another place but on 30th December, everywhere had hiked prices x5 so had to get a flight to Bangkok where I found the same issue with prices. Totally shafted by Airbnb Is it literally just one or two people who work for Airbnb? Overpaid CEOs probably.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.